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Bio

With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a senior executive representing hospitality giants like Hilton, Marriott, and IHG, Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.
Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World’s Best Speakers in two separate categories – Hospitality and Customer Experience – by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Ryan also sits on the Forbes Business Council and holds an expert panel position with Newsweek.

Keynote Topics

Keynote #1 : Thanks for Coming in Today! Creating a Culture Where Employees Thrive and Customer Service is Alive

In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.

Key Concepts & Takeaways:

The direct link between employee experience and customer experience
Why frontline employees are the most powerful driver of brand perception
Understanding the true cost of poor service and disengaged teams
First Impressions Matter – setting expectations from day one (for employees and customers)
"You Are the Experience" – how every interaction shapes the brand
Hospitality as a universal principle: caring for people in any industry
Kindness as a Strategic Advantage – why leadership behavior defines culture
Blow People Away (BPA) – creating memorable moments that drive loyalty

Keynote #2 : Show Up Positive: Leadership Strategies for Operational Excellence
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In today's competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.

Key Concepts & Takeaways:

Why leadership energy sets the tone for performance and consistency
The impact of frontline teams on operational success
First Impressions Matter – reinforcing standards daily through leadership presence
"You Are the Experience" – leadership visibility and influence in every moment
Applying hospitality principles to drive operational results
Kindness as a leadership strategy that builds trust and accountability
Creating a culture where people consistently bring their best
Blow People Away (BPA) as a driver of performance and customer satisfaction
Simple, practical ways to elevate team mindset and execution

Call or text Neal at (720) 498 -3275 or email neal@infinitespeakers.com to place a calendar hold or book Ryan for your upcoming event.