Customer Service/Customer Experience
Customer experience (CX) is the overall perception a customer has of a brand or organization after interacting with it. It’s the sum of all interactions a customer has with a business, from marketing to sales to customer service, and it can include both interpersonal and impersonal interactions.
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Jay Baer, CSP, CPAE
The world’s most inspirational marketing keynote speaker, the most retweeted person in the world among digital marketers, and…
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Anne Obarski
A Speaker Who Helps Transform Customer Relationships into a Contagious Experience…
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Jeff Tobe, M.Ed, CSP
Make the leap from customer SERVICE to customer EXPERIENCE! Author of the best seller: “The CX Edge: Critical…