Infinite Speakers

Customer Service & Customer Experience Speakers for Your Big Event

Your Customers Will Leave After One Bad Experience
Today’s customers aren’t brand loyal they’re loyal to whoever delivers the best experience. If your team fails at customer experience (CX), competitors win.
Why Book Customer Experience Keynote Speakers
Customer experience speakers show associations, nonprofits, and corporations how to convert one time buyers into lifelong customers through proven CX strategies.
What CX Speakers Cover
Expert keynote speakers teach customer loyalty psychology, retention strategies, customer-first culture development, and sustainable brand loyalty.
Infinite Speakers Agency: Customer Service and Customer Experience Experts
Book customer service and customer experience keynote speakers who upgrade service teams and drive retention. Get actionable CX strategies that build lasting brand advocates and customer loyalty at your next event.

Caroline Boone

Caroline Boone led the creative strategy for Storyliving by Disney, developing master-planned communities infused with Imagineering magic
Read More
Kerry Bodine

A prominent customer experience (CX) author, keynote speaker, and consultant. She is widely recognized as the co-author…
Read More
Jeanne Bliss

Widely recognized as the “godmother of customer experience” (CX)
Read More
Scott Stratten

Scott Stratten is a renowned Canadian marketing expert, keynote speaker, author, and the President of UnMarketing Inc..…
Read More
Mark Sanborn

Mark Sanborn is an acclaimed American author, professional speaker, entrepreneur, and leadership expert. He serves as the…
Read More
Lior Arussy

Lior Arussy is a prominent global authority, author, and consultant specializing in customer experience (CX) management, employee…
Read More
Ryan Minton

Served as a Senior Vice President managing premium portfolios for global hotel giants such as Hilton, Marriott,…
Read More
Brandon Gibson

An actor, comedian, Second City alumnus, and corporate leadership speaker. He is well-known for creating “The Pivot…
Read More
Louie Gravance

Louie Gravance often described as “the guy who can make the ‘Disney Thing’ actually work outside of…
Read More
Ken Schmidt

Ken Schmidt is a legendary business strategist and former Director of Communications for Harley-Davidson, who is credited…
Read More
Shama Hyder

In a world scrambling to predict the future, Shama shows leaders how to turn AI, customer experience,…
Read More
Doc Hendley

Doc Hendley is the founder and president of Wine To Water, a non-profit that radically transformed the…
Read More
Jeff Tobe, M.Ed, CSP

Make the leap from customer SERVICE to customer EXPERIENCE! Author of the best seller: “The CX Edge:…
Read More
Jay Baer, CSP, CPAE

The world’s most inspirational marketing keynote speaker, the most retweeted person in the world among digital marketers,…
Read More
Anne Obarski

A Speaker Who Helps Transform Customer Relationships into a Contagious Experience…
Read More
John Rossman

Leadership Keynote Speaker for the Hyper-Digital Era
Read More

The Importance of Customer Experience in Business

Customer experience (CX) is a critical element that influences customer loyalty and satisfaction. In today's competitive market, businesses must prioritize CX to differentiate themselves from competitors and foster lasting relationships with their customers.

Research shows that organizations that invest in improving customer experience can see significant returns, including increased customer retention rates and higher revenue growth. For instance, companies that excel in customer experience outperform their competitors by 80% in terms of revenue growth, highlighting the direct link between CX and business success.

How to Choose the Right Speaker for Your Event

Selecting the right speaker for your event can significantly impact its success. Consider the objectives of your event, the audience's interests, and the expertise of the speaker to ensure alignment with your goals.

For example, if your event focuses on innovative customer service strategies, a speaker like Jeff Tobe, who emphasizes the transition from customer service to customer experience, would be an excellent fit. Additionally, reviewing testimonials and previous speaking engagements can provide insights into a speaker's effectiveness and relevance to your audience.

Testimonials from Past Event Organizers

Hearing from those who have previously booked speakers can provide valuable insights into the impact of a keynote address. Testimonials often highlight the effectiveness of speakers in engaging the audience and delivering actionable insights.

For instance, one event organizer noted that Shama Hyder's presentation on leveraging technology in customer experience transformed their approach to service delivery, leading to an immediate boost in customer satisfaction scores. Such feedback underscores the importance of selecting speakers who resonate with your audience's needs and expectations.

Upcoming Trends in Customer Service and Experience

The landscape of customer service and experience is continually evolving, driven by technological advancements and changing consumer expectations. Staying informed about these trends is essential for businesses looking to maintain a competitive edge.

For example, the rise of artificial intelligence in customer service is transforming how organizations interact with customers, enabling personalized experiences at scale. As these trends emerge, speakers like Jay Baer can provide critical insights into how businesses can adapt and thrive in this dynamic environment.