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Bio

Over 20 years as a global speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries. He has spoken in over 53 companies urging organizations to make the leap to customer experience thinking.
Whether you’re an accountant, an HR professional, a retailer, or a doctor, you share one survival imperative: If you truly want to focus on your customer, you must see your business as your customer sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change.

2026 NEW Keynote : The Future of Strategic Leadership
Keynote: Coloring Outside The Lines Creating A New Customer/Patient Experience
Keynote: Real Time Legacy : Creating A Mentoring Mindset