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Bio

As Mark Sanborn shares with his audiences, “Nobody can prevent you from choosing to be extraordinary in whatever you do.
” It’s this belief and this drive that inspires his customized programs all over the world.
Mark is a Hall of Fame keynote speaker and bestselling author of eight books, including the New
York Times and international bestseller The Fred Factor: How Passion in Your Work and Life Can
Turn the Ordinary into the Extraordinary, which has sold over two million copies worldwide.
Mark is also the Leadership Expert in Residence at High Point University, the premier life skills
university. Students are invigorated by his strategic and actionable principles that empower them
to tap into their unique assets to achieve their best, and to also feel fulfilled.
Mark holds the Certified Speaking Professional designation from the National Speakers Association
(NSA) and is a member of the CPAE Speaker Hall of Fame. He was honored with the Cavett Award,
the highest honor the NSA bestows on its members, in recognition of his outstanding contributions
to the speaking profession.
Mark’s ideas are taught in 90 counties by Crestcom Leadership Training and his list of more than
3,000 clients includes Costco, FedEx, Harley-Davidson, Hewlett Packard, Cisco, KPMG, New York
Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, St. Jude Children’s Research Hospital, Sandvik,
and John Deere.

Keynote Topics

Keynote #1 : Extraordinary Leadership : How to Create an Engaged and Inspired Team

In a rapidly changing world, with challenges at every turn, being an
extraordinary leader comes down to learning ordinary practices and doing
them just a little bit better. Drawing upon 40+ years of expertise in the
business realm, Mark Sanborn’s mission has consistently been to shape
the leader within each of us. He guides organizations with unwavering
dedication, helping them understand that while circumstances may shift,
the timeless principles of leadership remain steadfast, and ultimately exist
in all of us.
In this keynote program, your audience will learn how to:
Utilize Timeless Leadership Principles: While circumstances may shift,
the core principles of leadership never change. Mark explores the timeless
qualities that distinguish extraordinary leaders from the rest. His extensive
knowledge base, accumulated over four decades, equips audiences with
invaluable insights into effective leadership practices, enabling leaders to
inspire and empower their teams to reach new heights.
Drive Change and Ignite Transformation: Change is inevitable, and
extraordinary leaders not only embrace it, but also become the catalysts
for transformation. Mark delves into the art of leading change, developing
strategies to mobilize teams, overcome resistance, and navigate through
uncertainty. He shares invaluable strategies for adapting to new
paradigms, staying agile, and leading with humanity in the face of
challenges.
Create an Inspired Culture: Extraordinary leaders recognize the power of
culture in unleashing their team's potential. Mark delves into the essence
of cultivating an inspired culture that fosters creativity, innovation, and
unparalleled success. His deep understanding of human motivation and
team dynamics enables us to unlock the secrets to building a culture that
thrives on excellence and achievement.
Leave a Legacy of Extraordinary Leadership: Extraordinary leaders not
only achieve remarkable results, but also leave a lasting impact on those
they lead. We explore the concept of legacy and how it drives exceptional
leadership in others. Mark reveals the keys to leaving a legacy of
extraordinary leadership, emphasizing the importance of mento

Keynote #2 : Extraordinary Service : How Doing a Little Extra Creates Huge Results

Based on the phenomenal success of his international best-selling
book, The Fred Factor, Mark has become the leading expert on how
to turn ordinary into extraordinary.
In a world where customer service can often feel mundane and
lackluster, it's time to revolutionize the way we engage with
customers, colleagues, and vendors. In this dynamic keynote,
Mark equips businesses with the tools and strategies to elevate their
customer service experience from ordinary to extraordinary.
In this keynote program, your audience will learn how to:
Shift Your Mindset: Learn how to move away from viewing
customer service as a mundane task and instead, embrace it as an
opportunity to create moments of magic. Understand the power of
exceptional customer experiences in building brand loyalty and
customer advocacy.
Personalize with Impact: Discover the art of personalization in
customer service. Understand the importance of treating each
customer as an individual, and tailor your interactions to their unique
needs, preferences, and desires.
Empower Your Team: Develop strategies to empower your
customer service team to go above and beyond. Provide them with
the tools, training, and autonomy to make decisions and resolve
issues effectively. Encourage a culture of ownership and continuous
improvement, where team members are motivated to deliver
magnificent service.

Call or text Neal at (720) 498 -3275 or email neal@infinitespeakers.com to schedule a discovery call or book Mark for your next conference today.