Watch Speaker

Bio

Certified Speaking Professional, Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Customer Experience” and readers of Convention & Meetings Magazine chose him as one of their favorite speakers along with other celebrities including Bill Clinton, Anderson Cooper, Condoleezza Rice and Daniel Pink. He is a creativity and customer service experience trainer, professional speaker and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent.

After having started and sold three successful businesses, Tobe founded Coloring Outside the Lines in 1996 and since then has worked with hundreds of clients ranging from ones with less than 20 employees to Fortune 500 companies including Microsoft, PepsiCo, Bank of America, ReMax International and many more!

Jeff Tobe’s most requested VIRTUAL or LIVE programs focus on CREATIVITY/INNOVATION, CUSTOMER SERVICE EXPERIENCE and EMPLOYEE ENGAGEMENT. His high-energy, high-fun and high-content programs create the ideal presentation for any kind of corporate or educational forum. As a trainer, Jeff has guided thousands of people to understand their role in the end-to-end customer service experience focusing on skills-based training.

Jeff’s articles have been read in hundreds of publications and he is the author of the hugely popular book, Coloring Outside The Lines. He is the co-author of three other books and his newest book, The CX Edge; Customer Experience Questions to Help You ATTRACT, KEEP and WOW Customers , is quickly becoming one of the hottest business books on the market. He is also the creator of the Touch Point Focus initiative in which he takes organizations through a one year CX journey to make them the Employer of Choice AND the Vendor of Choice in their industry.

Keynote: Coloring Outside the Lines: Creating a new Customer (Patient) Experience.
Keynote: We Love You…NOW CHANGE!
Keynote: Navigating Difficult Conversations.
Keynote: Let’s Get Engaged: How to Engage Your Employees NOW!