Watch Speaker

Watch Jeff Tobe in Action: Live Customer Experience Demo

Certified Speaking Professional, Jeff Tobe has built a career on one bold belief: organizations don’t need more tools—they need more imagination. Recognized as one of North America’s Top 15 Speakers and widely known as “The Guru of Customer Experience,” Jeff helps leaders rethink employee engagement and design unforgettable customer experiences that drive loyalty and long-term revenue.

A best selling author of Coloring Outside the Lines and The Lemonade Stand: Customer Experience Lessons from a. 9-Year-Old Entrepreneur Jeff blends humor, research, and real-world stories into high-energy keynotes that push audiences to challenge assumptions, embrace innovation, and reimagine what’s possible in their culture and customer journey.

Jeff’s work has been featured in The Wall Street Journal, USA Today, CNN, and Fast Company, and his global client list—from Nestlé and Comcast to the Government of Dubai—reflects his ability to connect with diverse industries and international audiences. He’s known for transforming rooms of skeptical professionals into engaged problem-solvers who leave with practical, creative strategies they can use immediately.

If you’re looking for a customer service experience keynote speaker who inspires teams, elevates employee engagement, and gives leaders a competitive edge through bold, creative thinking, Jeff Tobe delivers every time. Let him show your people how to color outside the lines—and why your customers will thank you for it.

Keynote Topics

Keynote #1 : The Future of Strategic Leadership

Jeff Tobe is not just entertaining—he believes in the power of creativity to look at your leadership style from a new perspective and accept that ‘serving’ our followers is no longer the bar that distinguishes us from everyone else. We now have to consider our follower’s EXPERIENCE from the minute they make contact with us to the minute they are done! He teaches leaders and emerging leaders that to gain relevance and encourage productivity from your team, you must first implement strategies that have a fresh approach.

Jeff encourages participants to “stop looking in your rearview mirrors to see how things have been done in the past.” Instead, he urges you to “look through your windshield to see what is coming down the road ahead in YOUR world.”
?
In his usual high-energy, high-humor and high-content style, Jeff walks audiences through the Four Pillars of Leadership…

CREATIVITY Curiosity may have killed the cat but it’s the one resource that the most powerful and effective leaders have discovered that they need to foster in their people. The problem today is that most leaders are focused on efficiency NOT on creativity. Creative leaders MUST create conditions amenable for creativity and innovation to flourish!

COMMITMENT Commitment is about the commitment to the leadership experience. Gain a competitive advantage with trustworthy managers, loyal employees and clients who commit to the integrity of your organization and to you as a leader.

ACCOUNTABILITY At every level of the organization, people have to do more than just WANT to be accountable, they have to act “as if…” Engagement without accountability equals chaos. A leader who engages their people, without them even knowing it, is the future of leading strategically.

COMMUNICATION Leadership starts and ends with open communication. Jeff shares techniques to make your people more aware of their communication and to give them the tools to better themselves. Like any mentor, a leader who helps

Keynote #2 : Coloring Outside The Lines Creating A New Customer/Patient Experience

In this high-energy, story-driven keynote, Jeff challenges your audience to rethink the way they see their customers, their roles, and the brand experiences they create every day. Using his trademark blend of humor, real-world case studies, and creative problem-solving strategies, Jeff shows organizations how to break out of “business as usual” and design a customer journey that’s intentional, memorable, and profitable.

This is more than customer service. This is Customer Experience—reimagined.

WHAT YOUR AUDIENCE WILL DISCOVER?…

1. How to See Invisible Opportunities
Jeff teaches participants how to identify micro-moments in the customer journey that competitors overlook. These are the “invisible edges” that separate commodity from loyalty.

2. Creative Thinking for Real-World CX Challenges
Attendees walk away with a practical framework to redesign touchpoints with intention, curiosity, and measurable impact.

3. The Employee Engagement ? CX Connection
Jeff draws a direct line between highly engaged teams and extraordinary customer experiences. When your people feel valued, empowered, and creative, your customers feel the impact.

4. Re-design Your Everyday “Touch Points”
Attendees walk away with a practical framework to redesign touchpoints with intention, curiosity, and measurable impact.

5. Personal Accountability for CX Transformation
Every individual—regardless of title—leaves with a newfound understanding of their role as an “experience designer.”

Call or text Neal at (720) 498 -3275 or email neal@infinitespeakers.com to schedule a pre booking call with Jeff or book him for your next event today.