Jay Baer, CSP, CPAE: Customer Experience & Marketing Keynote Speaker

Bio

Jay Baer is a Hall of Fame keynote speaker who teaches business growth through customer experience and marketing innovation. He is also a popular emcee and host of large events, New York Times bestselling author of six books, and founder of five, multi-million dollar companies.

Filled with real-world case studies and examples, Jay’s entertaining and engaging programs teach companies how to turn customer experience, customer service, and marketing into their biggest business growth advantage. Jay has advised numerous iconic brands such as including Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the FORTUNE 500. He is the Founder of Convince & Convert, a strategy consulting firm that owns the world’s #1 content marketing blog and the world’s top marketing podcast.
Known for his fun plaid suits, meeting planners can select the suit Jay will wear to their event through his custom app!

Keynote Topics

Keynote #1 : Human.Kind : How To Keep It Real and Win in the Age of Automation

Every company is racing toward the same AI-powered finish line. But what if that's the wrong race to run?
While your competitors chase the next automation breakthrough, a counterintuitive truth is emerging from the
data: In an AI-saturated marketplace, if you strategically invest in human connection, you will outperform the pack.
In Human.Kind, Jay Baer, Hall of Fame speaker, New York Times bestselling author, and strategy advisor to more than
700 iconic brands reveals the three-part framework that companies are using to turn the AI revolution into their core
differentiator – by doing exactly what their competitors won't.

Jay delivers these truths (and more):

Why AI and automation are ultimately table stakes, not differentiators

Why your customers are experiencing "automation fatigue" (73% prefer human interaction for complex
decisions)

Why companies adding strategic human touchpoints see 23% higher profit margins

What wins when AI and automation are everywhere?

Keynote #2 : Quick. Clear. Kind. : The 3 Unbreakable Laws of Customer Loyalty

Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly.

With customer experience often outweighing price as a deciding purchase factor, mastering crucial customer
interactions is vital for success. In Quick. Clear. Kind.

The 3 Unbreakable Rules of CustomerLoyalty, Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.

This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.

Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them
coming back.

Elevate your customer experience and turn these non- negotiables into your competitive edge

Keeping. It. Real.
.
Call or text Neal at (720) 498 -3275 or email neal@infinitespeakers.com to schedule a pre booking call with Jay or book him now for your upcoming event