Here’s the reality: most companies think they’re delivering amazing service… while their customers are
quietly planning to jump to a competitor who actually gets it.
That gap between perception and reality isn’t just annoying — it’s costing companies millions in lost
revenue, damaged reputations, and missed opportunities.

But here’s the good news: there are speakers who can help close that gap — for good.

Meet the Customer Experience Game-Changers

Jeff Tobe — Make The Leap from Customer Service to Customer EXPERIENCE
Jeff cuts through the usual customer service clichés. In Coloring Outside the Lines, he shows teams how
to break free from scripted interactions and create truly memorable customer experiences.
Your frontline employees learn practical, real-world strategies to solve problems creatively, delight
customers, and keep brand consistency intact — all while keeping operations running smoothly.

Jay Baer — Turn Complaints Into Competitive Advantage
Jay knows what customers actually want — not just what companies think they want.
In Hug Your Haters and Talk Triggers, he teaches teams how to turn complaints into loyalty, and how to
create experiences that make customers talk about your brand.
Your team walks away with specific techniques for handling tough customers and turning negative
moments into long-term trust.

Ann Obarski — Psychology Meets Customer Loyalty
Ann is all about the small moments that make or break a customer relationship.
She helps teams identify and optimize the “touchpoints” that decide whether customers stay or leave.
With her guidance, your team learns tools for measuring satisfaction and improving the experience at
every single interaction — turning ordinary service into unforgettable moments.

What Your Teams Actually Learns
These aren’t feel-good sessions about “delighting customers.”
Your people will walk away with:

• Concrete techniques for handling tough situations and actually resolving them
• Strategies for creating word-of-mouth marketing through exceptional service
• Tools to measure satisfaction and track improvements
• Real-world case studies showing how great customer experiences drive revenue growth

The Revenue Impact

Today, customer experience isn’t just “being nice.” It’s about measurable business results.
These speakers teach your teams how exceptional service:

• Increases customer lifetime value
• Reduces churn
• Generates organic growth through referrals
  Every interaction becomes a chance to strengthen relationships, solve problems proactively, and
  create experiences customers remember and recommend.

The Competitive Reality
While your competitors are cutting costs and automating everything, you’ll be building relationships
that make price comparisons irrelevant.
These speakers show your teams how to turn customer service from a cost center into a profit driver
— giving your company an edge that lasts.