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Bio

Over 25 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading healthcare organizations to improve the patient experience by getting your people, at every level, more engaged at what they do. Whether you’re a front line food service professional, a provider, in administration, or a doctor, you share one imperative: If you truly want to focus on your patient, you must see your organization as your patient sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change.
He helps organizations become the place people WANT to work and the place people WANT to go to for all of their healthcare needs.

2025 NEW Keynote : The Future of Strategic Leadership in Healthcare

Keynote: Coloring Outside The Lines : Creating A New Patient Experience